Prepare For Emergency: 5 Things To Do Today

Posted on June 30, 2020.

water nearly covers a road sign
Prepare for emergency in advance, you’ll thank yourself later

Prepare for emergency; preparedness is good planning. As summer gets into full swing, there is the potential for devastating storms, tornadoes, fires, flooding, and more to wreak havoc on your home or business. At ServiceMaster, we know the damage these unforeseen events can do. When you prepare for emergency scenarios ahead of time, you will thank yourself when it is all over.

When you suffer damage or loss in a disaster event, hiring an emergency restoration company will do a lot to get your life back to normal. The emergency restoration company can do everything from clearing the basement of water to recovering important financial documents to removing musty or smoky odors. To do their job as best they can, there are a few things you should do before they arrive. Again, prepare for emergency!

Here are five easy steps to remember, practical tips to help you prepare for emergency restoration services.

equipment required for floor cleaning
photo credit:

1) Prepare for Emergency Kit

First things first – It is crucial to have an emergency kit in an easy-to-access area of your home, so you can stay safe before, during, and after a disaster hits. Prepare an emergency kit so that you can be ready to go in an instant, as the restoration team may need you to clear the premises so they can get to work.

Sometimes there are gas leaks or other unforeseen issues that arise, and you will thank yourself for preparing in advance.

A properly prepared emergency kit is ideally kept in something that is easy to carry, such as a waterproof bag, and can include such items as:

  • First aid kit
  • GPS device
  • Wrench or pliers to turn off utilities
  • Whistle to signal for help
  • Dust mask to help filter contaminated air
  • Plastic sheeting and duct tape to shelter-in-place
  • Battery-powered radio or television
  • Flashlight
  • Moist towelettes, garbage bags and plastic ties for personal sanitation
  • Extra batteries
  • One gallon of water per person per day for at least three days, for drinking and sanitation
  • Food – at least a three-day supply of non-perishable food
  • A change of clothes
  • Blanket
  • Identification
  • Cash, wallet, and checkbook
  • Local maps
  • Cell phone with chargers and a backup battery
  • Keys to your home, car, and/or office
  • Helmets, especially for young children

2) Prepare for Emergency Within Your Space

Heavy winds and rain can easily spread debris around your property, making it hard to navigate the grounds. Broken windows, downed branches or blocked escape routes can be unsafe for you and your family and make it tough for the emergency restoration company to work. As best you can, clear the property of harmful debris.

It is also a good idea to have a designated shelter somewhere on the property. In your home, choose an interior room located away from outside walls and windows. On a commercial property, there should be a designated space in the building that can fit all tenants or employees.

3) Prepare for Emergency With Your People

Create an emergency plan and share it with every member of the family. Young children can be especially vulnerable, so go over each step and do some practice run-throughs to get them used to the actions to take in an emergency.

For commercial property owners, it is imperative to have the contact information of tenants and/or employees in case of injury. Inform everyone of emergency procedures, such as where the shelter is, and remind them to bring essentials like cell phones, wallets, and purses with them if they need to leave the property during a tornado warning. Signs with this information should be posted where all tenants or employees can see.

4) Prepare for Emergency With Your Possessions

Damage to the possessions on the inside of your structure can be even more devastating than the damage to the property. Losing important documents, important personal items and other valuables creates a stressful situation. Backup your important information onto flash drives or store them with a cloud service. The following are a list of such belongings:

  • Contact information for friends, family, or business
  • Financial documents (wills, taxes, etc.)
  • Account details for credit cards, banks, utilities, and other accounts
  • Insurance policy information and agent contact information
  • Passwords
  • Itemized list of things you own, a photo inventory for insurance purposes
  • For homeowners: jewelry, paintings, electronics, and other valuables
  • For businesses: furniture, paintings, documents, and inventory

5) Find an Emergency Restoration Company before Disaster Strikes

Prepare for emergency ahead of time. Preparing in advance is one of the best things you can do to protect your home or business. To find an emergency restoration company before disaster strikes, know your options. When you have a reputable company on call, you will be better prepared to quickly and effectively address damage from destructive events, protect your investment, minimize your losses, and help yourself maintain peace-of-mind.

Looking for the Best Disaster Restoration Specialist in Minneapolis? Contact ServiceMaster today!

Whether it affects your home or business, fire, flooding, mold damage and other disasters can be the most stressful event that you ever experience. Your only objective is to get things back to normal as quickly as possible. That is where the disaster restoration team at ServiceMaster of Minneapolis can help, with our 24/7/365 availability, premier services, and expert service technicians, we will take care of your needs and get things running smoothly as quickly as possible.

This blog is an updated blog from

Carpet-Wetter? Why Would You Choose That?

Posted on June 22, 2020.

display at grocery store of carpet cleaning machine rental, display shelf. rug doctor
Leave cleaning your carpets to the professionals.

A carpet-wetter is what we call the carpet cleaners that you can rent at the grocery store. We do not recommend renting a carpet-wetter. Call us instead.

Your carpets are dirty, and you are at an impasse. Do you run down to your local grocery store to rent a carpet cleaner for the day or do you call the professional carpet cleaner, ServiceMaster?

What is the better solution? Hopefully, this will help you out.


ServiceMaster has been perfecting carpet cleaning for over 50 years. Here are some of the perks to utilizing us for your carpet cleaning needs:

  • Equipment – Our truck-mounted systems are set up to steam your carpets at roughly 180 degrees. We then suck the dirt and grime right out of your carpet and out of your house right back to our truck leaving your carpets 90% dry when we are complete.
  • Spots – Some spots go deeper than the surface and even for a high-powered truck-mounted suction, these spots will sometimes come back. However, with our satisfaction guarantee, we will come back and re-clean any pesky stubborn spots that might return at no charge to you.
  • Time – Depending on the size of a job, the average time to clean your carpets will take roughly 1½ hours start to finish. Your time is valuable!
  • Cleaning technique – Our carpet cleaners have the experience, training, and the tools necessary to get the job done right. Plus, we have different pre-treating solutions to treat everything from everyday dirt, red wine stains, or pet urine, and can pretreat everything in-between.

Grocery Store Carpet Cleaner-aka-THE CARPET-WETTER:

The local grocer cleaner will do an okay job, but it is no match for ServiceMaster’s Steam Carpet Cleaner. Here is why:

  • Steam – The little carpet cleaning machines are not capable of producing the necessary steam breaking down most household spots and are essentially just wetting your carpet.  This is why we call the machines carpet-wetters.
  • Suction – A little carpet cleaner will suck up some of the residue and water on the surface, but it will leave your carpets and pads extremely wet.
  • Too much detergent – You might think you are helping the situation, but if you use too much carpet soap from the grocery store, you will ultimately make your carpets dirtier because the residue from the carpet shampoo from the grocery store attracts more dirt in the end. Your carpets may even feel sticky for weeks after you have cleaned them. It is important for your carpets to completely dry out.
  • Maintenance – Since you are using a community cleaner, you cannot expect it to be running like it just came out of the box and that everyone before you used it as recommended.
  • Time – Your time is valuable, right? Think of the steps:

-1-  Go down to the grocery store

-2-  Sign a contract more intensive than closing on a home purchase

-3-  Granted the release of the rental and load it into your vehicle

-4-  Run home to maximize your rental time

-5-  Move furniture

-6-  Mix the solution, clean your carpets, dump the dirty water

-7-  Rinse and Repeat until you get the results you are looking for

-8-  Rinse the carpet a final time trying to collect all detergent and leave just wet carpet

-9-  Wrap everything back up and head back to the grocery store?

How long do you think that will take? Couple hours? Half-day? Whole day?  Remember, your time is valuable.

It is your choice and it could be as easy as one step:

-1-  Call ServiceMaster to clean your carpets the correct way!


If you want your carpets cleaned the right way, please contact ServiceMaster.  Renting a carpet cleaner from your grocery store makes as much sense as buying your groceries from us.

**Just kidding we do not sell grocery items, so why would you get your carpets cleaned from your local grocery store?

ServiceMaster of Minneapolis proudly serves the Twin Cities Area. We not only specialize in carpet cleaning, but we also provide services in water damage, fire damage, smoke damage, mold removal, trauma cleanup, vandalism cleanup, window cleaning, and air duct cleaning.


This blog is an updated blog from


100% Exceptional Customer Service – No Exceptions!

Posted on June 13, 2020.

handshakes business agreement sign of trust
Exceptional Customer Service begins with trust; image courtesy of unsplash

We know it is easier to retain a customer than to find a new one. It is well known that a 5% increase in retention of customers can increase your sales by up to 95%. We aim to keep 100% of our customers happy 100% of the time with our exceptional customer service.


Our focus has always been on the needs of our customers. This is how we deliver exceptional customer service at a local level. We are your professional cleaners, and you are our assets.  We appreciate it when you tell others when we do a good job. If something needs to be made right, we want you to tell us and allow us to fix the issue.

We have been in business for 27 years and we have earned 1,000s of satisfied customers. Whether it is cleaning your carpets or upholstery, or cleaning your entire office building, we strive to do it 100% to your satisfaction.



Our technicians are just nice people. They are the type of people who will go above and beyond to deliver exceptional customer service. We love hearing our service agents and technicians in the field are doing great things for our customers. We wrote about one experience here.  Again, we live where our customers live, and our friendly employees treat others as they would like to be treated.



Our technicians are trained to ask for your satisfaction. If there is something that remains to be done to your satisfaction, please advise your tech before they leave the job site. We understand that sometimes things are overlooked, but we try to keep it at a minimum as much as possible. We go over everything you can expect from us when we arrive, and when we leave, we look for your complete satisfaction.



When delivering exceptional customer service to our residential or industrial clients, it is important for us to know that we have done everything we can to win positive feedback from you. The best feedback you can give us is a referral. We know that when something traumatic happens to your property-be it fire, flood, or graffiti, or happens to someone you know, we want our name, Service Master Minneapolis, and our advertisement, Demand the yellow van, to pop into your head for a referral. We empathize with our customers when damage occurs to their property, and we wrote about it here.



We strive to deliver excellent customer service here at Minneapolis ServiceMaster. We serve the local area as well as Hudson, Wisconsin. When a fire ravaged Saxon Lanes in Little Canada in 2014, we were on the job and working hard to restore the business. In this post, you can see that we delivered our completed job ahead of time. We go above and beyond at every job site!  We want to win your trust and your referrals, by providing you with exceptional customer service.



We are your local ServiceMaster, and we work hard to ensure that we deliver exceptional customer service with each call we answer.  You can expect us to show up with empathy and understanding of your situation as well as kindness and caring when we are cleaning your home. Whether the job is mold mitigation, tile and grout surface cleaning, or carpet, upholstery, & rug cleaning, we take pride in earning your trust and your referrals.


Call us with any of your cleaning needs. Our phones are answered 24/7/365 to help in your emergencies.

Air Ducts Should Be Cleaned Regularly

Posted on June 9, 2020.

clean register for airducts
Air Ducts should be cleaned professionally

Did you clean your air ducts this year?  It may be hard to believe, but you may have missed some spring cleaning.  Your air ducts should be cleaned regularly.  As part of your spring cleaning, consider the dust and where a good amount of it may be coming from:  your home’s air ducts.

Cleaning your air ducts is not a do-it-yourself job, confirms Soft Scrub, in this article about the importance of having your home air ducts cleaned by professionals.  Having your air ducts cleaned by a professional air duct cleaning service with a quality system, like the negative air system ServiceMaster Minneapolis offers, will yield the best results in improving indoor air quality, and without fail, it will reduce the dander and dust in your home.

This is now allergy season when clean indoor air is the exact relief needed from a high pollen count and other outdoor allergens that come with the seasonal warm-up. It is now summer, when you may be running your air-conditioning, and clean vents will help reduce energy costs.

A regular schedule for air duct cleaning, at least once every two years, is the best route to go. Possibly, you will want to clean your air ducts more often with households with multiple children, or multiple pets. When vacuuming, use the brush attachment to deep clean cold air returns and registers, preventing excess debris from entering your ducts. Run your vacuum with the brush attachment over the registers to remove dust on the outside.  Leave cleaning the insides to the professionals.

Cleaning your air ducts professionally allows for a cleaner living environment and that’s what your searching for when you pay professionals to get a job done. Professional cleaning is an investment in home & health.  It is something to consider on a regular maintenance schedule for cleaning your home.


For information on our service areas: Minneapolis, Bloomington, Brooklyn Park, Burnsville, Edina, Saint Louis Park, Stillwater, MN & nearby Hudson, Wisconsin area, kindly visit our contact us page.

This blog is an updated blog from

COVID-19 Update

Posted on June 2, 2020.

65 Years of Industry Experience

These are uncertain times that we are experiencing now with Coronavirus.  We are in this with you.  We are here at ServiceMaster to servicemaster minneapolisbreak the chain of infection for you; we have 65 years of industry experience.  Whether industrial or whole house cleaning, upholstery cleaning, or carpet cleaning, we know how to get your specific needs met.  We are also professional cleaners in the business arena.  We can take care of your office space, clean tile and grout, as well as sanitize surfaces in your warehouse.  We are experts at cleaning and fighting infection.  We are also disaster recovery experts.  We take care of nearly all your cleaning needs.


What We Know

Social distancing works and we will clean your home without interaction or needing you there.  In fact, we ask that you not be in the same room as us.  Our technicians are supplied with N-95 masks and cloth masks, disposable gloves, and eye and face protection to start each workday.  These are not new tools to our trade.  Our technicians also have sanitizer and disinfecting products stocked in their trucks to sanitize high touch areas they might encounter.  We wipe down all of our equipment before and after each home service call, for your protection and ours.

Our payment process is contactless.  You may pay over the phone and we will get the job done.  We also have onsite payment with touchless portals.  You hover your card over the portal for chip payment through your credit card.  We also still take personal checks that you may wish to write.

The CDC is stating that coronavirus is mostly spread by respiratory droplets, but people feel better when their home is clean. Any unsanitary surface can be cleaned, and you can call us to do it. We are masters and professionals at cleaning dirt, grime, and anything that comes after water damage, trauma, or fires, so you know we can clean in your home.  We are also professional cleaners of commercial space.  We are here to service large and small.  Call us to get a free quote, no obligation, and put us to your customer service test.  We will inspire you to trust us with your cleaning needs.


Local Industry Exposure

As Minnesota and Wisconsin begin to re-open, you can call us to clean any business or commercial setting for which you have a need. We deep clean homes, make windows sparkle, and deep clean tile and grout in kitchens, entryways, and bathrooms. If you find yourself having people over and you want to be sure that everything is in tiptop and sparkly condition, give us a call.  We are here for you 24/7 with any event to set up an appointment.




We do not know what the future looks like in Minneapolis/St. Paul and Hudson Wisconsin and our surrounding communities, but we know that we will be here to help with all your cleaning needs.  We are in this together.  We are washing our hands more often, just like you.  We are watching our employees’ health and ask that if you’re not feeling well the day of your appointment, that you reschedule, just for everyone to be extra cautious with health and safety.   We have been here for you, and we will be here when you need us now for your cleaning needs.


We want you to trust that we are the local industry experts, and we want you to call us with your cleaning needs.  We are the best professional carpet cleaners in the industry, and we provide exceptional customer service.  Let us give you a free quote today.  Will you call us and show us that you trust us with your cleaning needs?



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