Working With Insurance for Damage Restoration

Posted on February 26, 2021.

mounds of papers stacked


When you have damage to your home or business, there are insurance companies, adjusters, coordinators, and industry techs that you must deal with. At ServiceMaster, we take care of all the insurance needs related to your restoration for you.  We have layers of supervision to ensure your satisfaction. Documentation is key. There is an overwhelming number of details, as outlined by legal desire, with their information on fire damage and insurance claims here.


At ServiceMaster, we have a team of individuals working for you.  What we do at ServiceMaster is individual to our company, it is not necessarily what the industry standard holds.  Our individuals include:


When you call ServiceMaster with a job involving Damage and Restoration, we get right to work for you.  Our coordinators take care of everything.  It is part of our customer service; we love to help. Our coordinators manage the process of your home or commercial restoration. From start to finish, they work with your insurance team to alleviate your stress and complete the project.


Every single project gets an estimator. Estimators work in the field, in close contact with coordinators. The estimator speculates on what needs to be done, and then sends technicians into the project and together, they determine underlying issues or relevant work that must accompany the project to ensure the project is complete. Our estimators are incredibly good at knowing details needed to be included on an insurance claim and can be fairly accurate in their estimates. They know exactly what needs to be done to restore your home or business to tip-top shape.  Our estimators are well trained and highly specialized.  Every job has an estimator out in the field, working directly with your claim and our team.


Our technicians are trained and professional.  They work directly with you and our team to take care of all your insurance needs. Our technicians document and take notes on all aspects of your project so that the insurance companies have everything they need to provide the coverage your project requires. Many notes must be applied to documentation and our technicians are trained to do this. They are also the front-line individuals that will determine, with our estimators any additional underlying needs and complete the project efficiently.


Our supervisors come out and oversee the entire process. Supervisors understand the scope of work for your commercial or residential property and can work directly with the coordinators and estimators who understand the software the insurance companies are using with their updated price lists. The price lists for what is allowed for certain restorations are updated often. Our supervisors, estimators, and coordinators stay on top of this knowledge for you and provide this as part of our services.


You can rest assured that every detail will be taken care of when you call ServiceMaster for disaster restoration.  There are a tremendous number of moving pieces to put a business or a home back together after a loss of any kind.  We are happy to coordinate the services of our estimators, coordinators, technicians, and supervisors with your insurance.

4 Non-Toxic Cleaning Tips for Your Home

Posted on February 19, 2021.

best carpet stain removers: Cleaners


There is a large portion of homeowners who are trying to be more conscientious in terms of eliminating toxic chemicals from their homes and cleaning regimens. Whether it be the paint they choose for walls or any other material in their house, homeowners are moving towards healthier, safer homes. Here are four non-toxic cleaning tips to help you in your search for environmentally friendly products and usage.


Cleaning Tips:

One aspect that people tend to forget about when it comes to avoiding toxic chemicals in their home is how they clean their home. Cleaning is done often and has a major impact on the products you choose.  There are many cleaning solutions that contain harmful chemicals, especially those for carpets and upholstery. To help you avoid these, below you will find 4 non-toxic cleaning tips to keep your home safe. 


Avoid ‘Green Washing’ Commercial Cleaners 

Unfortunately, it’s common for companies to ‘green wash’ their cleaning products, which means that they claim that their product is non-toxic and eco-friendly when it is not. A couple of trustworthy seal of approvals to look for are the Carpet and Rug Institute and the Green Good Housekeeping Seal. If you see a commercial carpet cleaning product with its insignias, odds are you can trust them to keep your home toxin-free and clean. Check out this list of 11 eco-friendly carpet cleaners to use! 


Use Toxic-Free Ingredients for Spot Stains 

If you have food or drink stains on your carpet or upholstery, there are many DIY home remedies you can find.  They will remove a spot and keep your couch, chairs, and carpet free of toxins. Vinegar, baking soda, and distilled water can all be used to get rid of pesky stains. Be sure to spot treat an area that is not visible first. Be sure that your cleaning will not do more harm than good. 


Create Your Own Cleaners with Toxic-Free Solutions 

Give your chairs, couches, and carpet a thorough wash by sprinkling baking soda mixed with 30 drops of essential oil. Then vacuum it up after a few minutes. Steam cleaning with a vinegar-water solution can also be extremely effective for deodorizing while getting rid of stains as well. Non-toxic, full liquid cleaning solutions should be kept water-based with baking soda for gentle cleaning. 


Do Some Research 

Before going out and purchasing the first toxin-free cleaning solutions you find, do some research to make sure that it has positive reviews and that it will do the trick for your type of carpet and upholstery. Also, when it comes to cleaning supplies, you get what you pay for. Do not be afraid to spend a little extra when it comes to making sure that your home is fresh and healthy. 

Tough Stains That You Cannot Get Rid of? Cannot Seem to Clean Your Upholstery or Carpet Well Enough? Call ServiceMaster! 

ServiceMaster experts take a detail-oriented approach when it comes to cleaning the carpets and upholstery in your home. First, we determine the best method of cleaning based on your item. Next, we pre-treat any stains or problem areas. The cleaning solution will then be applied to the carpet, upholstery, or tiles which will loosen deeply embedded dirt and grime.  This makes it easier to remove. With hot water, the cleaning solution is then rinsed, and post-treatment begins. 

After the cleaning process is complete on your carpets, they will be groomed to ensure proper drying and help the floor look uniform throughout your home. Any furniture will have protective pads put beneath them while the carpet is drying. A final inspection is done to ensure you are happy with your freshly cleaned carpet. The same is true for your upholsteryServiceMaster will follow up with you after the cleaning to be sure that you are satisfied. 

Hopefully, these 4 non-toxic cleaning tips were valuable in your search for safer cleaning agents. If you are in a battle with a carpet or upholstery that needs cleaning but cannot figure out how to win the battle, call ServiceMaster today. We will get your upholstery and/or carpet looking new in no time! ServiceMaster is also available to assist in cleaning windows, air ducts, tiles, windows, and more. We do commercial cleaning too, not just residential properties. Call today with any questions. 


This is an updated blogThe original was first published on November 14, 2018 

Damage Restoration. Avoid Smoke Inhalation.

Posted on February 12, 2021.

smoke alarm

Have you ever heard a chirp in the middle of the night and wondered what’s making that sound? It’s your smoke detector telling you it needs a fresh battery or needs to be completely replaced.  Most smoke detectors expire within 10 years and need to be replaced. Check the expiration date on yours. Smoke detectors help you avoid smoke inhalation, not just escaping from fires. 

American Red Cross 

The American Red Cross has a Save A Life program on YouTube, available for you to view here. It’s an entertaining video to encourage you to change the batteries on your chirping smoke detectors instead of ignoring them. The video shares what you should versus shouldn’t do in response to the chirp. Do change the battery, don’t throw the smoke detector out the window. It is a humorous approach to a serious topic. 


Smoke detectors save lives, but only if they’re working. All too often, people hear the chirp of the smoke detector and disable it completely. This is the wrong thing to do. Do not ignore the smoke detector, please install fresh batteries.  

Smoke detectors help alert you by detecting smoke and smoke comes before a fire. Smoke inhalation is a common cause of fire-related death and you can avoid that tragic fate with functional smoke detectors.   

Take care of it immediately 

Sometimes the chirp happens in the middle of the night and occupants don’t want to deal with it immediately, so they take the smoke detector off for the night. Then, in the morning, they forget to put a fresh battery into the smoke detector and replace it. For safety’s sake, even in the middle of the night, it is best to change the battery on a chirping smoke detector. 

Fresh air is better than disabling a smoke detector 

Sometimes the smoke detector goes off when you’re cooking and occupants disassemble it so that it stops its alarm. This is not the right thing to do. You can press the button on the smoke detector to reset it and open a window to get fresh air into the home where you’re cooking. You want to be sure that your smoke detector is always in good working condition. 

Smoke detectors save lives, but they have to be operational in order to do so. Do not ignore the chirp.  Change the battery. Protect yourself and your loved ones. It can be that simple. 

ServiceMaster is an expert at Damage Restoration 

Unfortunately, house fires happen. At ServiceMaster, we clean up after house fires. We clean up after smoke damage too. Call us if you need damage restoration services. 

Save a life.  Replace the battery in your chirping smoke detector. 

Lives can be saved with functional smoke detectors.  Contents of homes are replaceable.  Lives lost due to fires are not.  We want to help avoid tragedy.  Change the batteries immediately when the smoke detector starts chirping, even if it is in the middle of the night. 


5 Signs You Need A Thorough Couch Cleaning

Posted on February 5, 2021.

When it comes to cleaning your home, one of the most neglected items in your house is your couches. While some people maybe will clean their couches once or twice a year, sprucing up your furniture should be more of a monthly activity, or it can even be done every two weeks. Here are five signs that it’s time for a couch cleaning. 

Stains on the Surfaceyellow couch

Stains come from many different sources and they are not all as obvious as spilling a drink or some food. Take the time to carefully comb your couch over for any stains, which is a tell-tale sign that you need to clean it. 

Debris Under the Cushions 

Many of us forget just how dirty our couch is until we look under the cushions. Take time every week to check under those cushions and break out the vacuum for a quick cleaning. Keeping the area beneath your cushions clean will promote the longevity of the fabric and reduce harmful dust particles from entering the air each time you sit. 

Faded or Worn Fabric 

This one may sound a little odd, but you can always tell when your couch needs cleaning if it just looks a little “blah”. Remember what it looked like when you first got it? Now it might look like it has been sitting in your house, neglected, for a few years. A simple vacuum cleaning can do wonders for making your couch pop once more! 

Pet Damage 

When you have a pet, you are most likely cleaning not just your couches but your entire home quite frequently. Pets are a lot of work and cleaning up after them is another part of the job. Keeping your couch free of dog or cat hair will allow guests who may be subject to allergies to enjoy the comfort of your home without having allergic reactions. You want to pamper your pet and let them lay down on the couch? That is fine but make sure you take of your couch too. If you use throw blankets or a slipcover to keep the pet hair off your couch, be sure to wash them regularly too.  

 The Last Cleaning 

If you can’t recall the last time you cleaned your couch, it’s time to clean your couch. Establish a routine on a specific day of the month to give your couch a quick touch up to maintain its beauty. 

The Best Ways to Clean Your Couch 

There are some simple at-home remedies when it comes to keeping your couch looking fresh. One option is to use baking soda. Get rid of any gunk by wiping down your couch with a dry cloth and then sprinkle baking soda on your couch and let it sit for 20 minutes. Then, vacuum up the baking soda with the brush attachment. If that does not do the trick, try a dry carpet cleaner or use a clean cloth and cleaning solution. 

Another DIY option is to use 2 cups of distilled water, 1 tablespoon dishwashing liquid, and 1 tablespoon of vinegar. Mix all these together in a bucket and use a cloth to blot any stained areas you see on your couch. Use a different dry cloth, blot the treated area to remove any soap, and then point a fan to make sure it dries completely. 

Of course, when taking on couch cleaning on your own, you always run the risk of potentially damaging your couch if you do not do it right. Each type of couch is unique and may require specific cleaning protocol. If you want to avoid making a mistake and causing more harm to your furniture, then consider using ServiceMaster to keep your couches looking brand new. We offer a large array of services, such as carpet, window, tile, air duct, or even vandalism cleaning. Contact us today if your home or business needs a refresh! 


This is an updated blog.  The original was posted on November 9, 2018, and can be viewed here. 


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