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Before Hiring Restoration Technicians to fix damage to your home, you should ask these 15 questions. 

If you are looking for a restoration technician, odds are you have had some bad luck with water, fire, mold or some other damage to your home. These are by no means an easy fix, which is why it is important to call in an experienced professional to help fix the damage to your home. 

To make sure that you find the right restoration technician for you, make sure to ask them these 15 questions before they get started. 

Will they work with your insurance? 

You will want someone who will work with your insurance if you intend to file a claim. Working with insurance is not always expected, but it’s sure nice if they do. 

What can I expect, start to finish? 

You will want to know exactly what the project is going to look like from start to finish, and who is responsible for what aspectsIf sheetrock needs to come down, are you responsible for finding someone to finish and tape it back up? 

How long have you been in business? 

It is important to understand the history of the technician before they begin. You are going to want an experienced technician who is well-versed in their field and has shown success during their time as a technician. 

Have you worked on similar projects in the past? 

You would not want a technician who has not worked on fire damage before, so ask about their previous experience and see if they have the experience and knowledge necessary to fix the damage. 

Do they have any before and after photos of previous work? 

Just like with a home remodeler or any other home project that you are outsourcing, asking to see some actual pictures of their previous work is a good way to find the right technician for you. 

What do you charge? 

While most restoration technicians will charge similar amounts across the board, it’s still a good idea to compare prices. A small price differential may be the difference in deciding between to similarly reviewed and experienced technicians. 

Do you have certifications? 

A technician with an impressive array of certifications will certainly be a better option than one who does not. 

Do you have references? 

Like seeing before and after photographs, speaking with a prior client or two will bring you a sense of peace about the job you are embarking upon. 

What tools and equipment will you be using? 

It is your home after all, and it is nice to know what exactly the process will look like and what types of equipment the technician will be using. 

What times are you available? 

If you prefer to be home when the technician is working on your home, then make sure their schedule allows for that. 

When will you be able to start? 

Is the damage to the point where it needs to be fixed ASAP? Then make sure that the technician can get to work soon to make your home right again. 

When will the restoration be finished? 

Do you need the restoration to be finished by a certain date? Like asking when they can start, make sure they’ll give you reasonable estimates for completion. 

Do you have any guarantees? What about a warranty? 

Home restoration can be tricky, so it stands to reason that you have a few safety nets available in case things go awry. 

Will they work with other contractors? 

Do they have all the necessary staff on their employment, or will they be subcontracting some of the work? You will want to know who is going to be in your home at any given time. 

Can they give you any suggestions on who to call for other problems in your home? 

If you have any other issues with your home, ask if they have some referrals for who might be able to fix that damage. If you liked their work, it’s likely that you’ll like their referral’s work as well. 

Call ServiceMaster for Your Home Restoration Needs 

Whatever the problem is in your home, ServiceMaster is the solution. We are proud to be certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the world’s leading restoration Standards Developing Organization (SDO). We have also been certified as a Lead-Safe Certified Firm by the Environmental Protection Agency (EPA). There is no disaster too big or too small for our experts to handle. Whether it is one room or a total loss, we are here to assist. 

We do not just work with homes either. If your office is in need of restoration, ServiceMaster has you covered there as well. Call us today or send us a message and we will be happy to get started on making your home or office good as new. Damage to your home needs to be repaired and you can count on us to do a good job. 


This is an updated blog.  You can read the original, published on October 16, 2018. Here.